Returns & Exchanges
RIER offers a 14-day return window for all unworn garments in their original condition with all tags attached. We aim to ensure a seamless process for our customers to maintain the highest standard of satisfaction.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.
Prepare Your Package
Place the items in their original packaging, ensuring all designer labels and security tags remain intact and untampered.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Check & Refund
Once our atelier inspects the returned piece, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing