Frequently Asked Questions
Everything you need to know about shopping with RIER.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached to be eligible for a refund.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Which payment methods do you accept?
RIER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments via Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
Sustainability is at the core of RIER. We prioritize high-quality, eco-friendly fabrics and partner with ethical manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.